The invoice you received is for laboratory services provided by Quest Diagnostics, which were ordered by your physician. This invoice is for laboratory testing fees only and is separate from any bill you may have received from your physician and/or paid at your physician's office.
Although you may not have physically visited a Quest Diagnostics location, your physician may have sent your specimen out to a Quest Diagnostics laboratory to be tested.
Please refer to the message on your Quest Diagnostics invoice or the Explanation of Benefits (EOB) from your insurance carrier for more specific information about why you received an invoice.
A few reasons you may have received an invoice include, but are not limited to, the following:
- Insurance information was not received or the wrong insurance information was received on your test order
- The insurance carrier processed the claim and denied payment
- The insurance carrier processed the claim and applied the balance to your co-pay or deductible
- The insurance carrier did not respond to the claim.